Shipping Charges - UK Mainland - Small items from £3.45, larger items from £5.10 up to a maximum
charge of £8.70. Many products are shipped free of charge as detailed in the
product description (If in doubt, please go to the pre-payment page where the shipping cost will be displayed after your address input). Shipping costs are clearly displayed at the checkout if
applicable. Offshore island and international shipments are automatically
calculated at the checkout. VAT is shown on the web pages as inclusive. At the checkout, the VAT is
separated for the benefit of those ordering from overseas exempt zones.
Your Right to Cancel -You have the right to cancel your order within a period of 14 days for any
reason (cooling off period) beginning the day after receipt of the goods. The
refund payment for the goods not required will be made as soon as possible
provided the goods remain unused and in the original packaging. This period
will not exceed 30 days from the day of cancellation. Please inform the
customer services manager, Malcolm Barnett or any of his staff, and
arrangements for the return of the goods can be made. The goods should be
returned to us at the purchasers cost, subject to terms of our complaints
clause, or if required, we will make collection arrangements, but a charge at
cost will be levied for shipping costs incurred. All shipping cost incurred by us will be deducted from any credit due. To make a cancellation please
telephone a member of our staff to confirm cancellation. In the case of serious site pricing errors we reserve the
right to reject orders placed. All Non-Consumable products are covered by our
12 month warranty. During this period if any manufacturing or material fault
develops, the item will be replaced, or repaired (at our discretion) without
We do not store credit card details nor do we share customer financial details with any 3rd parties. On line payments are processed in accordance with banking and financial laws by Paypal account and credit card processing services.
Delivery Schedule -
We will normally dispatch your order to you in within 1
working day, subject to stock availability and shipping anomalies.
We do our best to maintain good stocks of advertised goods or have fast
availability direct from brand name holders. International orders are
generally received in less than 7 days. If a specific delivery day is agreed, we will endeavor to arrange the shipment and delivery of the goods on that day to to the best of our ability. However, we decline to accept responsibility of delivery failure in circumstances outside of our control, such as carrier delays and pallet network delays.
Back Orders - If your item is not in stock, we will back order for you if you are happy to do so. In
the event of non-delivery, please contact us by telephone on 01548 580888 Accessories offered as 'free', will follow if unavailable at the time of purchase. The value of items offered as free should be construed as £1, not as the retail marked value. However, in the unlikely event that we are unable to supply any free item due to discontinuation by the manufacturer, the full retail value stated will be refunded within one working day.
Tax Charges for orders made for the UK or the European Union is 20% VAT
inclusive. All other non-EU countries are VAT free and are removed at the
checkout when you location is input.
Our complaint procedure - Is reasonable and confidential and we will aim
to respond to and respect all complaints within 24 hours of receiving the
complaint. Please contact us by email, post or telephone. Once we have
contacted you, we will keep you informed of the progress of your complaint and
aim to have your complaint resolved within five working days, subject to
stocks, deliveries and circumstances within our control.
information to third parties. Cookies are used on this shopping site to keep
track of the contents of your shopping cart once you have selected an item, to
store delivery addresses if the address book is used and to store your details
if you select the 'Remember Me' Option. By selecting ‘remember me’ you are authorizing us to hold the information under a password protected file. The contact information collected by us
from sales will only be used in connection with the one transaction. The
information will not be used for marketing purposes or passed or made available to other parties. No promotional or 'Spam' emails will be sent.